Digital Delivery
Activation codes and CloudPhone subscriptions are delivered digitally through the official Telegram bot after payment confirmation.
Before Activation
If a payment is successful but the activation code is not delivered, contact support through the Telegram bot with your payment/order details so the issue can be checked.
After Activation
Once a CloudPhone subscription has been activated or used, refunds are generally not available unless there is a confirmed service delivery failure that cannot be resolved.
Duplicate or Incorrect Orders
Duplicate payments or incorrect plan purchases may be reviewed case by case. Support may issue the correct subscription, adjust access, or guide next steps where possible.
Processing Time
Approved refunds, where applicable, follow the payment processor's timeline and banking rules.